Our “No Questions Asked” Refund and Returns Policy lasts 30 days from Order Date. If 30 days have passed since your purchase, we no longer offer you a full refund or exchange.
To be eligible for a return, your item must be:
- unused and in the same condition that you received it
- in the original packaging
- viable for resale
Several types of goods may be exempt from being returned:
- Sale items
- Clearance Items
- Short-dated items
Please do not send your purchase back to the manufacturer.
All refunds will be applied to future orders. Cool Blue does not process or offer Credit Card refunds. Refunds will calculate any Cool Blue discounts applied.
Sale items
Only regular-priced items may be refunded. Sale items may not be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at hello@coolbluedistribution.com for questions related to refunds and returns.